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by Kevin W. Grossman on February 16, 2011
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The task transaction is a triad.
There is applicant, candidate and employer.
During very last night’s #TChat Employer Black Holes and the Candidate Experience, it was question #4 that differentiated and clarified things for me:
Q4: Should the candidate experience apply to applicants? When does an applicant become a ‘candidate?’
The answer to that is when you’re qualified and you make the “short list.” Because until that point you’re not qualified, and in today’s market, there’s a lot more of you out there looking for function who aren’t.
Even with the volume of job applicants today, there’s a lot that be done to “humanize” the process and at the really least auto-acknowledge folks thanking them for applying to your task openings.
So I’ll repeat some of what I shared in my post the other day - The Employer/Applicant Transaction: Acknowledgement and Closure.
There’s only one work per multiple applicants/candidates, so what has their experience been with American corporations and SMB and startups alike?
Overall, pretty poorly. I mean, it’s not news to know how poor the applicant/candidate experience is and has been for a long, long time.
Businesses do owe applicants and candidates at least two things regardless of the position level being applied for. That’s it. Two things that I’ve done as an employer over the years:
Acknowledgement - simply that you’ve applied and we acknowledge that. Thank you.
Closure – simply that you are or are not qualified for the position,
Genuine Office 2007 Key, that you are or are not getting the task, there are or are not other opportunities with us, and we acknowledge all these things in a consistent and timely manner. Thank you.
There were a lot of other nicer sentiments for how employers should treat their applicants/candidates, but it’s still simply these two things. And you sure better do it with your short list of candidates regardless of industry or position. It’s best practice for your workplace tradition brand.
You can read the transcript from final evening here, and these were the questions posed to everyone: