NANCY PENNINGTON 4/11/10
I Purchased A SEARS FRIDGE 2/09..IN 14 MONTHS I've HAD 8 Services CALLS ..FRIDGE RAN FOR 25-45 MIN Earlier than SHUTTING OFF two SER REPS Advised ME It happens to be Hot OUT It's Supposed TO RUN...third SER REP...Excellent Developed four CALLS Could not Discover Concern...However RAN Forever....Very first Did not Know how TO Level FRIDGE...FREEZER DOOR Would not Keep CLOSED....Back TO Final Problem....FRIDGE RAN FROM twelve:30 PM TO eight PM...MOTOR SO Hot I'd HAVE Received BURNED...SER Man Arrived THE COMPRESSOR IS SHOT..Successful FROM WED PM 4/7/10 TO 4/15 I've NO FRIDGE...Totally IN SER WILL Support ME...thirteen MOS Old 550.00 AND I have NO FRIDGE Until eventually 4/15.. FOR eight DAYS, I am A DIABETIC, And have MEDS ON ICE CUBES....I've Attempted All To obtain THIS Point TO Function Effectively FOR thirteen MONTHS....SEARS HAS Set Thus far $1530 Into a $550 FRIDGE....THIS Factor Is often a LEMON AND No one WILL Assistance...I've Misplaced ALL MY Foods....AM Eating OUT Given that I Can not REFRIGERATE ANY LEFTOVERS....SO I've TO THROW AWAY Fine Food...MR. DOWD ,APPLIANCE MGR, AT CONCORD MALL WILMINGTON DE Is Hoping To aid ME BUT Gets Exact same RUNAROUND......WARRENTY Customers SAY They have NOT REPLACED 4 Pieces SO It isn't A LEMON....JUT No one CAN Unearth OUT WHY IT RUNS Constantly...
Debbie Lucas 5/10/10
I buy all sorts of things from Sears.I a short time ago bought a Kenmore smoothtop stove and frig.I needed to have the frig.fixed twice inside a 12 months.Then the stove rarely cooked best.Being knew I assumed I just needed to get employed to it.It absolutely was also scorching on the bottom and I only put into use it 3 times.Then,it just stopped operating absolutely.The cook leading and the oven,
Windows 7 Pro Key!The retailer did very little! They advised me to get in touch with a fix man and gave me his variety and naturally at my price tag!So,needless to say if next to nothing is finished about this matter I will no longer be carrying out any buying at Sears,
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Sincerely,
Debbie Lucas
410 Chestnut St.
Fredonia,N.Y. 14063
Rae Lam 5/11/10
Sears really need to revamp their appliance service division. On Monday the third I used to be scheduled for service involving 2 pm and 5 pm. I waited for that repairman until finally 6:30 pm before calling Sears and inquiring the where abouts for the repairman. I was informed that he was not coming stemming from his schedule becoming above scheduled. Needless to say, I used to be not informed forward of time. I had to call. I was rescheduled on Could 11th involving 10am and 2pm. Just in advance of 2 pm I was informed that the repairman was once more working behind and wouldn't be at my residence until after 2pm. I inquired what time he would be at my family home as I had waited all day and was knowledgeable that I was final on his scheduled consumers.
This really is an outrage. I really feel that since he was not able to arrive to my residential home around the initially scheduled date that I will want to happen to be first on his list. I have a existence and do not choose to wait on Sears. I've bought all of my appliances from Sears since 1975. I have coated all of my applicances with Master Service Ideas. I have under no circumstances had this sort of horrible service in all of my decades with Sears. I believe it can be time for Sears to take a look at how the scheduling practice is dealt with.
This exprerience will greatly impact my potential purchases of my significant appliences.
Certainly disappointed,
Dr. James B. Lam and Rae Lam
J Nicholas Deutsch 5/13/10
On the evening of May perhaps 12, 2010 I entered your store at Triangle Town Middle, Raleigh, North Carolina along with the intent of trying for the great pair of labor gloves. I had no difficulty tracking down them with the device division and was happy in the vast array. I made the decision on a pair of Wells Lamont 2500 leather work gloves () along with the quoted value of $7.99. I considered this was an amazing price tag. There was no word or picture description connected to this total price tag for this or every other glove set inside exhibit. On the other hand, when I used to be checked out at the register, the laptop or computer quoted a price tag of $19.99 for the gloves. I questioned this value and the clerk double checked the price , stating the price tag was accurate. I bought the gloves, I essential a pair the following day, but then went for the rack/display using the clerk to recheck the cost about the show. I then noted that the Skew # about the gloves I acquired was a variety of from that about the screen total price tag. Nevertheless, there was no site about the screen, or any in which else gloves have been offered in that division, that listed the gloves I bought for $19.99. When I talked using the supervisor he palmed it off by rationalizing that an object may very well be put on the wrong peg ( I questioned how 4 glove sets had been positioned inaccurately-while no gloves matching the skew # around the cost tag had been anyplace for being observed around the show). This appears to be unfair advertising, clearly inaccurate promoting. What offended me more was the supervisor did very little to change the display-did not destination the "mistakenly" positioned gloves on yet another peg with the proper total price nor eradicate the gloves from your display until a correction may very well be made. This is the 2nd incident similar to this that I've experienced-objects positioned inaccurately on displays promoting then at lesser costs than mentioned with the test out counter.
Mary Morris 5/17/10
I have had various troubles with a sears retail store owned by a personal individual. It's gotten to your stage that I'll no lengthier shop at sears, and I do necessarily mean ANY sears retailers. These are rip off artists personified. We've just had a death inside the family and on Fri the 14th I produced the error of going to sears and ordering a trimmer which was on sale. Lousy move on my part. Shame on me. Needless to say i couldn't push the darn factor and dont have the strength to keep the head up off the ground so in case you could push it it was at all times obtaining stuck. It does not trim evenly and i managed to trim for fifteen minutes there was such a vibration equally hand and arms were tingling. Upon returning it for the keep I had to listen to a five moment tirade about how they'd to ruin a fridge that there was almost nothing incorrect with, Of course there was as corporate at long last informed him to obtain it changed out. There may be practically nothing wrong with the trimmer he has a lawn mower at home that vibrates greater than that. To best it all off using a house full of people the receipt continues to be misplaced so no refund. Hows that grab you he has the machine and my $300.00 plus.
sound like a rip off for you?
mary bernazzani 5/18/10
The corporate workplace I had to complain to took care of issues asap.Unfortunate to say it absolutely was about my vacuum repair in January.It is in regards to the 4th time a little something has gone wrong ,but this time a piece of plastic from the bottom broke off even while in use and hit me while in the eye.I used to be searching dowm so thankfully it didn't enter my eye.I now feel this vacuum is unsafe.At present i,m bringing it to randolph fix,but I want this replaced since it is clearly a lemon.Can virtually anyone help me once again within the corporate workplace?
Sarah J Dunbar 5/18/10
I've been a customer of sears and kmart for decades. In browsing for the washer I selected a
Sears Kenmore Elite product 110.z6942503. I have had a variety of washers that have lasted for several year and was shock to find my washer had rust all over each and every hole with the tub. My washer is now 4 many years old and recently I observed smallish rust spots all over my laundry. Upon checking my washer I learned rust coming in the outer tub into my washer because of every hole. It is plainly a production issue since there is not chips or nicks within the tub. I had faith that Sears would evaluation this and plainly see that right after four years it was an issue due to inadequate level of quality when made, not customer abuse.
I thought Sears would repair this at no price to me. Sadly soon after talking to purchaser service sears didn't care to overview or change the broken tub. They mentioned "We are sorry but we can't help you". A 10 % discount was offered to replace this washer with an additional sears products. (why would I wish to buy one other sears products)
The intent for this letter could be to get past purchaser service and get in touch with corporate management of Sears. I consider a product or service will want to live as much as what exactly is advertised as a result of your retail outlet. I had considered you'd stand by the product you marketed me. I feel being a purchaser we needs to inform companies that we be expecting top quality in what we purchase. I had believed I would get excellent when I bought my washer, but have considering observed Sears isn't going to treatment for client satisfaction, nor high quality products.
So due to this situation and lack of concern from Sears in relation to this, I will no longer invest in anything at all from Sears nor Kmart. I had believed Sears would stand by me as being a buyer. Since you did not stand by me,I now decide upon to shop elsewhere. Not a further dollar of mine can be put in at Sears or Kmart. If enough people do that then only individuals that appreciates our internet business will endure. Enormously DISAPPOINTED IN WHAT WAS The moment A HONORABLE Organization. You will not Survive Since you Don't Treatment ABOUT YOUR Clientele. We stay in an economy that only the sturdy business enterprise will endure. I see Sears like a small business which will not be listen to in the future. I'll by no means action into yet another Sears or Kmart.
manu
Sarah Dunbar 5/18/10
Are you listening corporate? How about a published reply!!
Linda Coppola 5/19/10
Hello
Recent Obtain of a Sony T.V. flat display with the extended guarantee has led to this complaint. We cannot get a service tech to help keep a scheduled appointment. Time right after time the (window) 10-2, 1-4, has come and gone. I desire a full refund of my service contract. This can be fraud, consumer fraud. I have spoken to your department head, the "Store Mgr." and I'll not accept nearly anything but a refund. Tell me the place to send my composed request with all of my details so this refund might be issued right away. I'll no lengthier shop at Sears. In the past excellent was practically never a problem and "Sears serviced what they sold". Previously the executives get paid....the consumer wants satisfaction.
Thank you.
linmarieb@aol.com
pat dahduh 5/20/10
Good Early morning , I've attempted each tactic to come across knowledge on Game Fisher 7.five HP outboard motor . Realizing Sears contracts these objects; I have to know who Made this Design
271-586751 S/N 48-010816 .
your earliest reply will probably be tremendously appreciated as this has become on going for three weeks.
Respectfully, Pat
dorothy a ludington 5/20/10
I went in to the santa barbara sears last night along with the product range for my Kenmore Coldspot refridgerator. I ought to exchange the water filter. I gave the amount to the salesman and was advised I needed to have the part. He asked if it had 1 or two prongs. I told him I had no notion and did not even know the place the part was. I was informed there was next to nothing that I could do. I asked if he had a manuel with the design and if the manuel listed the pieces. I used to be informed NO. I left and went to an alternative dept in which a younger woman went on line and uncovered the product numnber bult was not capable of locate the portion range I needed. She gave me an 800 number to get in touch with. Just after significantly less than 5 minutes the lady around the cellphone had the part amount I needed. I went again upstairs and was not in a position to find the piece I essential. They'd other areas with nunbers near to mine but not the an individual I required. I named the 800 selection back and ordered the component for your h2o filter.
I WIL In no way Shop AT SEARS Once again FOR Something. This really is unfortunate considering I am likely to be replacing my washer and dryer and Tv inside the very close to foreseeable future. All are products I bought at Sears.
There is absolutely no Good reason THE Man Couldn't HAVE LOOKED UP THE Part Amount FOR ME.
D LUDINGTON
Todd Shoote 6/7/10
Hi Title Is Todd Shoote. my phone range is 503-799-1390. I am composing for the reason that I have rarely recieved these kinds of very poor customer services in my daily life. I bought a tv from Sears in 06, I acquired the prolonged Warranty and previous week my Television broke, shut down, stop doing work and I have been making an attempt to call to have this repaired and me and my wife either obtain the run around or set on hold. by the time we had been capable of speak to a person they informed us that we had been calling the incorrect number. we get a lot of apologizes but no resolution. I'm here to say i'll Practically never decide to buy from sears again and i will ensure that Anyone that I'm sure Rarely buys out of your keep once more.
-Todd
Charlene Nance 6/8/10
Customer Service
i spoke with 6 differnt consumers about the cellphone. Identified as two occasions and put on a great number of holds. In Gainesville, I purchased garage cabinets for my husbnd. We designed the workbench and the drawer cabinet. They had instructions. The floor cabinet isn't going to. It is actually in quite a few items in addition to the doorways are usually not connected. Initially we were shocked that next to nothing on the two units were assembled except for the metal drawers but we mastered that. We're at loss concerning how to produce the floor cabinet. i even looked for instructuions about the world wide web however the 1 proven shouldn't be ours. This is a Craftman with these numbers. nine 10134. The an individual lady on the cellular phone desired numbers off the cabinet items. You can find none. We live above fifty miles away and are about 76 a long time old. We were certainly not told it had been not assembled.We paid $223 99 for ths sale item. It absolutely was within your Ctaftmen's catalog.We recieved on Might possibly 22, 2010 starbit1122@comcast.net
CAROL 6/8/10
YOUR TEMPE, AZ Simply call Center
6/8/20
HUMAN RESOURSE:
I am APPALLED On the WAY YOUR Staff In the TEMPE Phone Middle ARE Handled. IN SOME Areas IT BOARDERS ON INHUMAN, When a GROWN Adult Will get Written UP FOR Utilizing THE BATHROOM INBETWEEN THEIR Allowed BREAK-TIME, Which is CRUEL. If you HAVE Workers That are VISBILLY Sick They may be SENT Property BY A SUPERVISOR Then Composed UP FOR IT. HEY GUYS WHAT Provides,
Genuine Windows 7, You've got THE UPPER HAND As a result of OUR Economic climate You already know Men and women WILL SUCK UP THE ABUSE Because THEY Might need THEIR Work! OR IS IT That you've IMPOWERED Consumers WHO THRIVE ON ABUSE AND Electrical power. You choose Men and women TO Functionality AT A LEVAL That will Advance AND Increase THE High quality OF Revenue Together with your Shoppers, BUT WITH Lots of Personnel HATING THE Disorders They are Pressured TO Effort Underneath WHAT DO You really Expect To achieve BY THAT? I SAY Compelled Because During this Overall economy WHAT Choice DO A lot of THEM HAVE ITS Either Place UP Along with the Total DISREGARD To suit your needs As being a HUMAN OF Stay On the STREETS. The way in which THIS Site RECOGNIZES THEIR Major Sales Person Is usually to Go to THE NEAREST DOLLAR Shop AND Decide on UP SOME TRINKET THAT DOES NO Superior WHAT SO At any time, HOW ABOUT Some thing That would Assist THE Employee LIKE It's possible A Gas CARD In order that They're able to GET TO Function Or perhaps a CARD TO A RESTAURANT So they CAN Eat. You desire The perfect THAT They might GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND Out of YOUR Workplace AND Get A SURVEY A Top secret SURVEY Without RELALLIATION TO A single Worker. YOU GUYS Must have FEED Back again NOT From your Consumers You've Put IN Cost BUT BY THE Those who Must Give good results Beneath THESE Situations. A person Additional Matter When a PREGNANT Individual During the Ultimate Stages OF PREGNANCY Wants A DR.'S Note To work with THE BATHROOM Isn't THAT Somewhat Extreme. I WONDER JUST The number of Of your respective Personnel ARE Really Happy TO Phase By way of THOESE DOOR Just about every Morning? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS On the Very Consumers WHO MAKE YOUR Service, YOUR Employees In the Phone Middle DESERVE So much Greater
Chere Ferguson 6/8/10
I had a remodel completed by Sears from their remodel office in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by cell phone from Portland, They sent a person which was intended to get a contractor and when he got carried out you confident could have fooled us.
We have now an attractive household we needed to upgrade as a result of we're our late 70's and unearth that our family home is too big for us now and we need to set it up for sale, and move on to a more compact site and downsize. We acquire that we won't be able to do this with this particular remodel employment. the floor with the kitchen was finished so badly Anybody Could be From THEIR Mind TO EVEN Look at PURCHADING THIS Residence THAT Applied To become SO Attractive. Our yard is very nicely landscaped and anybody would cherish to have this residential home to raise their youngsters in. there lots of important things incorrect with this remodel job that i don't have the area to let you know all sorts of things and I never want to really have to manage your portland office.
Uncovered Extra ROOM
To begin with . We had been advised the employment would take 2 or three days to finish , so we advised them that we have been gonna Canada for any couple of weeks and was assured that the work might be finished by the time we received dwelling. Perfectly we obtained residence in two weeks and introduced
organisation with us to this mess that they contact an expert,task to my eye is a rather badly messed up unacceptable occupation. I might want to see you come to our residence and check out the occupation that they call complete.
A few in the things have been fixed but particularly badly, some outstanding, but we nonetheless have complications.
I previously wrote a letter but I will not think it obtained to you personally as I sent it in your Portland office and it likely never acquired any further more.
In the event you have any intention of addressing this letter, I THANK YOU. If you don't very well I
guess the way that Sears does businbess. Keeping in mind my husband & I raised 4 childred and acquired all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS As much as THE Level Of the Final LETTER .We waited out the whole 12 months after which compensated our bill in complete with no interest,I can not believe you certainly will ignore this letter.
yours incredibly genuinely John & Chere Ferguson Eugene.\,Oregp\on
J Aleman (California) 6/8/10
To Corporate,
My wife and I in recent times bought a washer and dryer two weeks ago(05/28 with the outlet save in Milpitas), thinking about it now the sales lady who didn't appearance like she realized what she was executing should certainly have already been a sign, effectively 30 mins later she gave us our receipts and informed us that we could possibly be getting our merchandise in about a week (06/02) and the delivery personnel might be calling us a time window for delivery. My spouse took that AM off from deliver the results to wait approximately for that delivery. We had been also advised the night previous to that we'd be the 2nd delivery that AM (we considered wonderful that way you don't should miss the whole AM from get the job done) as a final point following waiting (previous our delivery time window...no call from sears mind you) my spouse had to get in touch with the office to seek out out how considerably lengthier she would will need to wait for...which at that time the gross sales person advised her that the goods had not arrived with the warehouse and would need to reschedule a delivery time to get a various date and if she wished to proceed with that, that she could enable her set that up best then and there....Hmmm howdy (did you not just tell her that the items are not with the warehouse?). My spouse advised the Sears lady that they would should verify that they'd actually received the merchandise before we could timetable a delivery date. We then named the sears outlet (where we had bought the things) and spoke with the assistant manager(Alan) who advised her that the order had been entered incorrect and that, which was the purpose for that whole mishap not only that but that the merchandise was by no means actually ordered (do you see in which we're going with this?), he also mentioned that he could have one in the products we had Bought but the 2nd an individual would arrived a week apart from the other one. We declined and asked him to try a little harder, Alan reported that he'd acquire a comfortable unit (similar price, but readily accessible) to compensate for that inconvenience (perfectly at least you tried using Alan). He went ahead and set up a delivery date (one far more week of waiting...so eventually at this time). Similar factor happened yet again as the very first time (nothing at all was ordered/ or was within the warehouse). We located this out only right after my spouse took time off of effort (again) to meet the delivery personnel to deliver our merchandise, soon after waiting for 2 hours we determined to call sears (once again). We obtained a maintain of someone (once a long fifteen min wait) and proceeded to go down the record yet again (telling our story) the buyer service person then transferred us to someone else and needed to basically repeat ourselves yet again (you can see how frustrated we were and nevertheless are at this level).
At this point in time we will never accept something significantly less than a full refund and compensation for my wives wages for taking time off of effort. We'd prefer to get a contact or even a letter from your president and a full explanation as to why this happened. Not only did this happen when head you but twice using the exact result (sears w/ our money and us w/ a piece of paper and practically nothing to show for it) and did sears ever try to reach out to us to inform us precisely what is heading on (i.e. explanation, pardon etc)? Nope we've got to hunt absolutely everyone down till we get answers from someone and when by tomorrow we don't get at least a contact we'll hold calling again and yet again right up until we get them.
frustrated from the bay area,
J. Aleman
jalemanjr187@hotmail.com
650)346-4500
Joyce & Orville Lewis 6/10/10
Mr.President Bruce Johnson!!
I'm shocked beyond belief that your web-page has SMUT on it. As a mom, I'm over disturbed by the lack of concern by Sears for selling posters displaying absolute complete n*dity and erotic language on its website. I have been a consumer for through fifty many years and I just produced my ultimate acquire. I'll do every little thing in my power to view that hiundres do the similar!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN!!!
Tammy Meier 6/11/10
Guarantee on five yr old upright freezer. Notified Sears 05/08/2010, every thing inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... needs $600.00 repairs and replacement elements could be sent to residence! We recieved pieces 06/10/2010, quicker than service. Elements won't be installed right up until 06/25/2010. It shall be two months ahead of our freezer is functional. The replacement components equivlant expense of a new an individual? We also received parts quicker than fix service?? I wonder what the stipulations are about the elements in reference towards the warranty? A single aspect size consisted of 7 x 3ft in size, taking of large portion of my enclosed patio, lucky it is really out of the weather.
I bought 1 appliance from Lowe's with 3 days we had been serviced! We constructed a home with ALL Sears appliance's,
Windows 7 Keygen, soon after this experience I'll no longer invest in anything from Sear's!!!!
Rachel Huggins 6/11/10
I just purchased a kenmore front load washer and dryer. The guys from your keep delivered them and ripped a huge whole in my vinyl floor. I just wanted to know if coporate was going to do anything as far as changing my vinyl, seeing that it is just a discontinued vinyl. I'd hope that this agency would handle this the appropriate way. I do plan on speaking with my attorny with regards to the situation. I should have went with LOWES Companies!!!!!
Linda DiSantis 6/13/10
So.....
Has Sears ever responded to any of these complaints? Has everyone hear ever before gotten statisfaction?
Ideal now I am trying to calm my mother as a result of she is so upset about lack of problem and services we now have received from Sears. My mother is 83 and happens to be buying at Sears for probably numerous decades. Still, as of this weekend she will no longer acquire nearly anything from Sears, or set foot in a retail outlet yet again. And this boycott will include the entire loved ones. It is actually essentially unfortunate -- not for Sears -- they couldn't care much less; but for my mother, as a result of this generation and folks of this age consider betrayal and arrogance to heart.
Briefly, precisely what is wrong and continues to be incorrect with our Kenmore refrigerator, and just once four years (the refrigerator - not a Kenmore - we had ahead of this one particular very last twenty a long time!) is that one) the compressor had to be replaced very last year; 2) two weeks ago the entire refrigerator turned into a freezer; fix service gentleman arrived,
Office 2010 Professional Plus Activation Key, replaced the thermostat, didn't test it and therefore it still may be a deep freeze. Eggs, milk, lettuce, every little thing frozen and ruined.
If all this weren't bad ample, we waited for ten days for your to start with service call and now just after he couldn't fix it, we set in another get in touch with but should wait a further ten days for your 2nd service simply call. We cannot shop or place anything which will be ruined within the refrigerator. What if we had little kids with the house and necessary to help keep a well-stocked refrigerators, or had a enormous party through this weekend. It could have been disastrous.. I've complained to Sears but it doesn't seem like someone genuinely cares. So this is my next most beneficial thing---venting on this site.
Superior luck to all of us.
L.DiSantis
New York
Windows 7 Keygen Sears Corporate Office Headquar
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