Microsoft rolled out to all of its Hotmail consumers the most recent version of its Web-based e-mail program in early August. Considering that that time, several customers have been reporting challenges accessing and composing their mail when using the most recent release.“During the Windows Live Hotmail rollout, we uncovered some customers are possessing problems. We are working speedily to resolve these problems and apologize for just about any inconvenience this may well be resulting in our clients. If a buyer is going through an issue, they will need to examine the Windows Reside Remedy Middle to report their issue and find prospective options,” said a company spokesperson I contacted via e-mail.Considering that the end of July, hundreds of quite a few complaints have been added to the support forums. (Update: People in the forum say there are hundreds,
Office 2007 Pro Key, but it;s hard to get a real count as Microsoft has restarted the support threads, claiming “technical issues.”)On August 10, company officials added to the forums several suggestions to head off some of the issues.Microsoft is advising consumers to try employing browsers other than Safari 3 and Firefox 2 as a answer. According to Microsoft,
Office 2010 Home And Business, the new Hotmail seems to be functioning properly with:* Internet Explorer 6.0+ on Windows
* Internet Explorer 6.x
* Internet Explorer 7.x
* Internet Explorer 8.x (Standards mode)
* Firefox 3.0+ on Windows and Macintosh
* Safari 4.0+ on Windows and Macintosh
* Chrome on Windows – newest major versionMicrosoft is advising Windows XP, Vista and
Windows 7 users who are getting viewing challenges to make sure their high-contrast opportunities are off. They;re also asking Hotmail end users encountering problems to let them know which ISPs they are using.I asked Microsoft officials whether they had any further plans to treatment the reported Hotmail troubles. I was referred by a company spokesperson to this blog post announcing the availability of the new Hotmail to 350 million consumers. In that post,
Office 2010 Pro Plus Key, Microsoft Plan Manager Mike Schackwitz says:“We’ve currently gotten lots of feedback,
Microsoft Office 2007 Pro, and we’ve previously made some changes primarily based on the feedback we’ve received – for instance, we no longer sign you into Messenger by default. We’ll continue to go through feedback, and we’ll continue to make improvements and updates. So, keep the comments coming and thanks for employing Hotmail.”Hmm. So does that mean the Hotmail version that we Hotmail consumers are running now is not the final edition, but a beta/test build? Microsoft takes pains to make it less-than-clear as to whether releases of its Windows Reside services are in beta or final form. No word back from company officials yet on that point.Update (August 11): I think the team is acknowledging that the worldwide rollout is not final and will be updated again before it is considered to be so — which is good news for those unable to access their mail. However,it;s hard to tell from this statement,
Office Home And Student 2010, delivered via a corporate spokesperson:“As a web service, the Hotmail team will continue to make periodic updates primarily based on client feedback and its desire to be the most efficient email service. The blog post you referenced was written to share the global availability of a significant update to the new (Wave 4) Hotmail.”I;ve had no problems accessing my new Hotmail account (utilizing IE 8 or Firefox 3.6.8) and have found the new Sweep feature to be useful. Any other Hotmail users out there have specific complications to report?