Call Center Industry Of The Philippines; Before, During And After Global Recession
One of the biggest and maximum successful industries in the Philippine is the call center industry. What made it successful compared to other industries in the Philippines is because of its many outsourced companies coming from the US as well as usual the government’s heavy support as it was an of the few solutions for the growing unemployment in the Philippines.
However, whereas the call megalopolis manufacture was once known as the largest manufacture in the Philippines, which was too known for the Sunshine Industry of the Philippines, the manufacture has recently taken a huge downturn deserving apt universal recession. And today, many of what it was has changed significantly.
Call center industry before global recession
Before the global recession happened, the call center industry was one thought as one of the biggest and most successful industry in the country. The Philippines also became the most competitive market in Asia in terms of providing the best call center service in market. Part of the cause is because of its many services mostly pertaining to customer relations such as Order taking service, voyage services,
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However,
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Call center during global recession
Because of global recession,
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During global recession, many call center companies and agencies in the Philippines closed down, resulting in a large-scale unemployment in the Philippines, while those left standing have changed their recruitment process as well as their requirements.
Call center directors necessitate graduates who are extremely eloquent in English and (for technical accounts) upon par IT capabilities. Due to the economic downturn in United States (where the outsourcing industry's revenue came from), merely few latent investors are scrutinizing for outsourcing sites.
Call center industry of today
The call center industry of today have significantly mushroomed since global recession, and began to pick-up its pace in the mall. However, many that has changed during global recession are still in effect in today’s call center industry, such as its recruitment processes and requirements, even though most of these companies may only contain uncomplicated customer relation services,
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