What's a lot more easy than obtaining alarm notifications straight within your e-mail? Acknowledging the alarm simply by clicking Reply. T/MonXM's e-mail notifications really are a excellent way of sending alarm details right towards the individuals who will need it - and you also can extend that functionality by configuring T/MonXM to take replies from e-mail recipients.
Phase One: Configuring T/MonXM to mail E-Mail Notification
If you have not already configured your T/MonXM system to mail e-mail notifications, you ought to start in the beginning. To send and acquire e-mail, your T/MonXM method should have the ability to link to a mail server by means of LAN. The mail server need to assistance SMTP (for sending outgoing mail) and POP3 (for getting incoming mail). T/MonXM needs an e-mail account, a consumer identify, as well as a password on your mail server. Get in touch with your network administrator for support in placing up an account for T/MonXM.
Once the e-mail account continues to be designed, T/MonXM wants to be configured to entry the account. You will need to create two virtual port LAN work to signify T/MonXM's entry for the SMTP and POP3 servers. For total recommendations on configuring T/MonXM for e-mail access, see "Alarm Notification by means of E-Mail" in Segment 7 of the T/MonXM User Manual.
Step Two: Defining your E-Mail Recipients
Your following stage is to outline an inventory of e-mail recipients. As far as T/MonXM is involved, sending an e-mail is exactly like paging an individual. As a result, e-mail recipients are outlined as pager carriers.
The Pager Carriers display lists the men and women T/MonXM will speak to if an alarm occurs.
To access the Pager Carrier record, select Files > Pager > Pager Carriers. The display will show an inventory of the folks already outlined as pager carriers, as shown in the picture above. Should you will need to add much more people towards the listing, find a blank entry and enter their initials and names. In the event you only want to mail e-mail to your recipients, you don't will need to enter a pager number for them.
Press F6 to accessibility the listing of e-mail recipients.
Now press F6 to access the Pager Carriers e-mail record. Enter an e-mail address for each person you want to mail e-mail to.
Step 3: Define Response Options for E-Mail Recipients
This is a crucial stage. In order for e-mail recipients for being in a position to acknowledge alarms, you should specifically grant them response privileges. This increases the security of e-mail notifications and lets you outline exactly what kinds of acknowledgments your personnel can deliver.
Response options are defined individually for each e-mail recipient. Select an e-mail recipient and press F1. This accesses the Response Options display, which looks like this:
You are able to select specifically which acknowledgment privileges each e-mail recipient has.
There are four response options for each e-mail recipient. You can select any or all options for each e-mail recipient. Alternatively, if the e-mail recipient really should have no privileges to acknowledge alarms, you can turn all the response options off.
Here's what the four response options mean:
Ack Single Alarm: The recipient can acknowledge single alarms. An HTML link will be included in e-mails to this recipient,
Windows 7 Enterprise Key, and the recipient can acknowledge the alarm by clicking the link.
by Reply: The recipient can acknowledge alarms simply by sending a reply e-mail to T/MonXM.
Ack Site: The recipient can acknowledge all the alarms at the site where the alarm occurred by clicking a link in the e-mail.
Tag Single Alarm: The recipient can tag alarms by clicking a link. (Tagging alarms silences them until they are untagged. For details, see "Tag Alarms" in Part Nine of your T/MonXM Person Manual.)
Stage 4: Format the E-Mail Alarm Notification Select a message format to edit from the Alpha Formats submenu.
This another crucial action. T/MonXM uses predefined formats for e-mail and alphanumeric pager alarm notifications. Before T/MonXM can deliver e-mail notifications, you ought to define the message format it will use.
To format a message, you ought to access the Edit Alpha Pager Format display screen. Select File > Pager > Alphanumeric Formats. This will open the Alpha Formats submenu,
Office 2010 Professional Plus Key, where you'll be able to select a single of four message formats to edit.
Outline the text of your e-mail alarm notification in the Edit Alpha Format screen.
The pager format is essentially a listing of placeholder fields that T/MonXM will fill with appropriate information for each alarm, such as Level, Description, Site Title, etc. The details that T/MonXM will place in these fields is specific to each individual alarm and cannot be edited here.
You can select up to 14 fields for each message format. To edit the format, select a field and press the Tab key to open an inventory box of possible fields. You can fill the message format with a little details or a lot, depending on how much detail you want the e-mail recipient to see. You are able to outline different message formats for personnel with different responsibilities and security clearances.
To create a basic e-mail notification that includes sufficient information about the alarm, we suggest that you select Level, Description, Site, Date, and Time.
For each field you can also select the width in characters that the field will have in the notification message. If the info for the field is longer than the selected width, the right side of your message will be truncated. This feature is really designed for the small display screen of a pager. For e-mail notifications, you are able to set the width of each field to the maximum, which is 153 characters. But keep in mind that it is possible to use the same message format to mail alarms to both pager carriers and e-mail recipients.
If you'd like to see what the resulting message will look like, press F6 (the Sim, or Simulate, command). This will cycle through all combinations of level and status and show you a preview of the message for each combination.
For entire recommendations on editing message formats, see "Alphanumeric Pager Formats" in Part Six with the T/MonXM Consumer Manual.
Phase 5: Assign Each E-Mail Recipient to a Pager Operator, Schedule,
Office Professional 2007 Key, and Profile
Your next steps are to assign each of your e-mail recipients to a pager operator, schedule, and profile. These are successive steps that outline which alarms are sent towards the e-mail recipients. For full directions on assigning specific alarms to e-mail recipients and pager carriers,
Windows 7 Pro Product Key, see "Pager" in Segment Six of your T/MonXM Person Manual.
Step 6: Acknowledging E-Mail Alarm Notifications
If an alarm happens,
Microsoft Office 2007 Pro, the e-mail recipient will get an e-mail that looks like this:
From: noc5@proactive.com
To: will@proactive.com
Subject: NOC: Event Notification (AckAlarm=)
This message is an alarm notification from NOC.
This message was generated on: Aug 5,2003 16:52.
CRIT GEN FAIL PBX SITE 1 Aug 5, 2003 16:52
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
You can send an e-mail message to the alarm technique to affect
this alarm. Clicking a single with the links below will cause a correctly
formatted message for being produced. All you want to do is mail it.
Click this link to create a message that will acknowledge the alarm:
mailto: noc5@proactive.com?subject=AckAlarm=
Click this link to create a message that will tag the alarm:
mailto: noc5@proactive.com subject=TagAlarm=
Click this link to create a message that will acknowledge all alarms
on the site that this alarm came from:
mailto: noc5@proactive.com?subject=AckSite=
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
For technical assistance on the alarm system call DPS Telecom at 559-454-1600
or e-mail us at support@dpstele.com. For more details about
DPS Telecom and our products visit our web site at
The specific links that the recipient will see depends on the response options outlined for him or her. For each action, the recipient only has to click the link.