On August 27, Microsoft shared a little much more data on the globally outage that affected Windows XP and Vista consumers attempting to prove they had been running non-pirated variations of Windows employing Microsoft;s Windows Genuine Benefit (WGA) system.Based on the newest blog post by Senior Item Manager Alex Kochis on the Microsoft WGA Weblog, the WGA outage lasted from about three:30 p.m. PST on August 24, to 11:fifteen a.m. PST on August 25. Microsoft estimates that “fewer than 12,000 systems were impacted globally and that many of those have already revalidated and are fixed.”(Those impacted by the program outage need to go to Microsoft;s WGA page and revalidate their systems. Those who had been not affected do not need to take any action.)Even though Kochis blogged that “no one went into reduced functionality mode” as a result of the outage. Technically, he was correct. According to Microsoft;s own definition, Vista;s reduced functionality mode (RFM) works like this:“By choosing ‘Access your computer with reduced functionality,; the default Web browser will be started and the user will be presented with an option to purchase a new item key. There is no start menu, no desktop icons, and the desktop background is changed to black. The Web browser will fully function and Internet connectivity will not be blocked. After one hour, the system will log the user out without warning. It will not shut down the machine, and the user can log back in. Note: This is different from the Windows XP RFM experience, which limits screen resolution,
buy windows 7 Starter, colors, sounds and other features.”But a number of individuals impacted by Microsoft;s WGA outage reported via the support forums that they lost access to Vista;s Aero interface once they had been incorrectly identified as operating pirated software. That is how WGA is designed: Those identified as running “non-Genuine” Vista lose access to Aero, ReadyBoost performance enhancements, and Windows Defender antispyware detection before full-fledged reduced functionality mode kicks in.Microsoft officials say they are continuing to investigate how the outage occurred, as well as why someone about the support team inappropriately told end users the outage wouldn;t be resolved until August 28. If the team already knows what happened, so far, it;s not saying.Meanwhile, Windows customers affected by the outage are asking some good questions: Why did Microsoft seemingly have no redundancy/backup WGA systems in place? Is it up to users to have their own WGA disaster recovery plans in case this kind of outage happens again?Why doesn;t Microsoft offer a WGA warning which states there might be a problem with Microsoft;s WGA technique, rather than immediately assuming people are operating counterfeit software when the WGA check fails?Should a single failure to validate via Microsoft;s WGA mechanism result in a user losing Aero, Windows Defender, etc.? Why not make these “punishments” take affect after two or 3 failures to validate? Shouldn;t innocence be presumed rather than guilt?