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Old 07-23-2011, 10:57 AM   #1
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Default Teach you apt handle with customers of 24 techniqu

Sales is a results of Heroes game sales is to deal. There was no transaction, no stuff how good the sales process can only be spent snowy night wind. In the salesman's mind, in adding to the transaction, no alternative. But the customer is always so In this process is important, eliminate the emulating detailing of several customers doubt transaction method:

1, the customer said: I want to muse almost it.

responses: period is money. Opportunity makes the burglar to.

(1) inquiry method:

ordinarily in this case, the buyer interested in the product, merely you could not figure out the introduction (such as: decisive details), or hiding someone (such as: not money, not decision-making power) no decision-making, then there are quite off the words. So to illuminate the causes for the use of inquiry means ambition then prescribe the right medication to cure the patient. Such as: Sir, I have in the end is where we annotated, so you say you have to think?

(2) assuming method:

assume swiftly the transaction, the customer can get what benefits (or elated), if I were you immediately deal with the hand may lose some of the benefits (the grief), the use of the hypocrisy of people speedily to assist transactions. Such as: Mr. X, our products must be very interested indeed. Suppose you buy now, you can obtain × × (plus awards). We come once a month (or have a improvement), there are now many people want to buy this product, if you do not timely decisions, ... ...

(3) straight method:

by determining the customer's situation, straightforward answer to the customer, especially for men there is a question of money the buyer, the direct method can shock him, forcing him to pay the bill. Such as: × × President, really, would not be a money problem? Or shirk it you are in, you want to flee me

2, the customer said: also expensive.

responses: you pay for, in truth, is not expensive.

(1) Comparative Law:

① likened with alike products. Such as: mart × × × × brand of money, this product cheaper than the brand more magnetic × ×, × × brand than the quality also good.

② other items with the same value to compare. Such as: × × money can now buy a, b, c, d and so a few entities, and this product is that you need most now, not now buy a little expensive.

(2) break up method:

the product of several makeup parts separately, some part of the explanation, each of which is not expensive, the more cheaper together.

(3) average:

the price apportioned apt monthly, weekly, everyday, particularly because some of the most forcible high-end apparel bargains. Generally merely dress clothes apt buy the digit of days, and buy a mark you tin wear a number of days, ashore mean every daytime more, buy expensive brand appoint namely apparently cost-effective. Such as: You can use this product many annuals? Calculated by × × years, × × × × a week on the substantial daytime of the investment is how many you spend each × × money, you can obtain this product, worth!

(4) Praise method:

applause by customers had to face the pocket. Such as: Sir, look you know usually very focused × × (such as: instruments, quality of life, etc.) you, will not be disinclined to buy the product or service.



3, the customer said: the market downturn.

Responses: downturn to buy, sell agreeable times.

(1) please the method:

smart human disclose a trick: When people are selling, buying successful; while others are buying, selling victors. Now determinations need prowess and wisdom of many very successful people are in a recession, when the establishment of their success. By said customer clever, smart, successful people and additional materials, to amuse the customer, get carried away when out of the wallet!

(2) of the small law:

the macro-economy is a huge environmental alterations, a single individual can not be changed, for everyone in a short time or tread by step, all This will reduce the matter, will trivialize to deal with, the transaction will decrease the impact of the macro-environment. Such as: a lot of people these days talking about the market downturn, but for us personally, but no major clash, so that it will not affect your buying × × products.

(3) samples of law:

citation previous examples, cite successful examples, cite examples around, give a level of examples of common action of teams of people, give a popular example, give examples of presidency, give examples of idol singers, so that customers appetite, urge, Buy Now. Such as: Mr. X, × × × × time people buy this product, how are you feeling afterward use (have any remarks on what changes he has). Today, you have the same opportunity to make the same decision, will you?

4, the customer said: can not cheaper.

measures: price reflects the value, no good low goods

(1) gains and losses method:

trading is an investment, the gains will lose. Simply the price to make a purchase decision is not comprehensive, equitable look at the price, it will ignore the quality, service, value-added products, etc., which to buy themselves a compassion. Such as: Do you think too much you invest in a particular product? Too little investment, but also has his problems, too little investment, so you pay more, for you purchased the product can not achieve the gift period to encounter (can not enjoy products, some annexed features).

(2) cards method:

products currently in this price is the minimum price the nation has come to Dier, you want to be lower, we actually can not. Through bluff (in fact, not cards, there are thousands of miles away from the cards), grant customers to feel that this price is rational, buy Debu detriment.

(3) frank method:

mini in this globe have the opportunity to spend a little money to buy the highest quality products, this is a truth, there are opportunities to acquaint customers not to psychology. Such as: If you do need a cheap price, We do not have,GHD IV Straighteners, we understand that other places do not,GHD IV Pink Straighteners, but there's a little expensive × × products, you can look at.

5, the customer said: elsewhere else cheaper.

measures: service price. Now proliferation of counterfeit goods.

(1) Analysis:

Most people make buying decisions, constantly about 3 things: the premier is product quality, and the second is the product of price, and the third is the product of service. Shifts in these 3 zones to examine, to disperse the cares of the customer in mind with mistrust, it Such as: × × President, it may be true, at last, everyone wants the fewest measure of money to buy the highest quality products. But the service is good here, can aid to × ×, can cater × ×, you buy somewhere, not so many service, you have to pay somebody to do his × ×, so they waste your time , but not to retention money, or more suitable here.

(2) shift method:

do not say their avail, turning an objective and fair to say that other parts of the feeble, and kept saying again, demolishing psychological defense customers. Such as: I have not found: that corporation (elsewhere) by the lowest price providing the highest quality products, but also to provide the best service. I × × (relatives or friends) last week, where they bought × ×, useless on the wrong days, and no an repairs, look in elapse bad opinion ... ...

(3) to remind the law :

proliferation of ######## goods now to caution customers not to quest cheaper and more injury than good. Such as: For your happiness, tall quality service and eminent price appearances which one do you choose? You are willing to mash the quality of products but only cheaper? How to do if you bought a counterfeit? You are willing to do our good after-sales Services do? × × President, sometimes we invest a little more to get what we really want the product, which is quite worth it, you say it?

6, customers say: No ration (no money) .

responses: the system is dead, people are living. No conditions can establish the conditions.

(1) forward-looking method:

product can explain the benefits of listening to customers, urging customers to budget and contribute to the acquisition. Such as: × ×, I know the cause of a sound management requires thoughtful budgeting. Budget is to help companies attain their goals an important tool, but the tool itself to be flexible, you say it? × × products can help your company amend performance and mushroom profits, you still to accommodate the budget along to actual location it!

(2) Psychological methods

analysis products can not only bring benefits to the purchasers themselves, but also bring benefits to the people approximately. Purchase can be the employer,GHD Rare Straighteners, home favor and obliged, if you do not buy, will lose a performance opportunity, and very momentous for buyers, lost, the pain! Especially fall butme of the company's buying department,GHD MK4 Kiss Straighteners, you can tell them to opponents In use, what benefits have been produced, not to buy will be guiding get behind.



7, customers say: it really worth that much money you?

responses: suspected spy, is certainly guess behind.

(1) Investment Law:

make buying decisions is an investment decision, it is difficult for ordinary people to make the right investment is expected to assess the effects are in use or the use of the process of gradually understand and feel the product or service to bring their own interests. Since the investment, we ought see more of what will occur,GHD IV Black Straighteners, and now maybe only a small chapter of the character, but melodrama a premonitory role in the future, so it was worth!

(2) refute the law:

use counter for customers to reinforce their buying decision is correct. Such as: you are a discerning person, you can immediately do suspect it? Your decision is sage, nought you do not confidence me, you do not deem they do?

(3) positive law:

value! analysis to the customer to listen anew to dispel the concerns of customers. Can be analyzed, can be dismantled and analysis, but also case in point evidence.

8, customers say: No, I do not ... ...

response: My glossary has no

(1) bragging method:

bragging is lying, bragging in the process of selling the salesman said not to make unfounded, then bargain, then. Salesman but by bragging that the resolve of sales, while allowing customers to have more understanding of their own, so that customers believe that you have an advantage in a large part, is an expert. Trust deal. Such as: I understand there are many reasons to shirk your day a lot of salesman you approve their products. But my experience tells me: no one can say no to me, to say no we finally became friends. When he told me to say no, he really is from now on hand the benefits (benefits) to say no.

(2) than the Heart:

salesman actually sell products to others, rejected, can be their true situation and emotions to share with customers talk out, to obtain the compassion of the customer , resulting in sympathy, contribute to the procurement. Such as: If there is a product your customers adore, and want very much to have it, you will not be because a little problem and let the customer you would not? × × so today I will not let you, Mr. I say no.

(3) dead grinding method:

we say that the persevering, in the sale process,GHD IV Dark Straighteners, not for you query the customer, the customer to say what the product. The customer is always subconsciously antagonist barricade and refused to others, so the sales staff to endure, persist to sell to customers. If a customer refuses a when, the salesman on the retreat, customer sales staff will not leave whichever impression.

[Summary]

is skill, is a shortcut, but the methods used must be versed with London Health clever. This requires the seller to sell in the daily process of aware use of these methods, field train, to When the customer doubts what happens, the head does not require cerebral, our reach to Chukouchengzhang. By that time, the customer's mind really is,
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