Management consulting is to solve business problems, it is not disputed issues. Problem-solving steps are generally research, identify problems, propose solutions, implement solutions. It seems they do not argue that numerous people are act. But reality tells us that some people solve business problems that, but some people have not been determined, the agenda launched a phase shelf. Why did not solve the problem? The diverse public, customers say that our management basis is languid, some not encounter the program; other on the sidelines of the consultants said, is cried programmatic consultation, consulting staff lack experience in business management practices reasoned.
been labeled since the method of consultation from the recommending consultation, participatory consultation, coaching consulting, program-type tag consultation, etc., probably all of China's consultants or consulting firms will not mention that they are programmatic consultation. Label is attractive, so that customers identify themselves; but all the same tag affixed, the customer will be disturbed. MBA has fair finished entering the consulting industry who are muddled, do I truly do on paper? Seems to come to a conclusion: the Industrial hone annuals to main some affair management experience, come behind to do consulting it.
labeling not solve the problem, to hone a few years to solve industrial problems? Not even, at long experience astray Chi is a slow theoretical process, but never reach the understanding of a broad range of fields. By management that the collection of experience, learning + management + consulting experience acquired as a good consultant is very long, but it is not fully technological.
In fact, the main of the worldwide consulting industry has a lot of human do not have industrial experience. Experience is sometimes unreliable, the opener is calculating direction.
How, then, be a nice consultant it? Must 1st be a large change of fancies, the common advice is based on the conception of problem-oriented, is to find and solve problems. Based on problem-oriented thought, the consulting go is the beginning of this treatise the steps mentioned research, identify problems, propose solutions, implement solutions. Test reflect on,
Womens Lacoste Arin Trainers, in fact, this problem-oriented, very cozy to fall into is to my (management consultant) for the chief orientation, is how I research, how I base the problem,
Mens Lacoste, how I propose a solution, I am how to implement the solution. Think about a change in way, the customer is how to see it? All this seems to be wielded, seems to be a dark box, it seems that the answer lies in the consultant's computer, along to research consultant to learn the requirements of creature, eventually given a prescript (early computer consultant arranged solution), persist and coerce the server (implementation); While the consultants and clients to communicate every time great attention to customer experience, it is to a standing ovation the customer's emotions.
problem-oriented consultative reach , but the lack of understanding of corporate interior staff at always levels, did not partake, fearing interests, positiveness and other ingredients did not show alternatively passive, or rejected, or await and discern,
Lacoste Radiate Croc Trainers, so that promotions or changes in corporate governance is tough to proceed. Experienced consultants tin take some fathom to discourage these from occurring, to assure the quality of advice. However, this will over-reliance ashore private experience.
In other words, part of the consultant or consulting fixed called the customer heart,
Lacoste Swerve Keyline Trainers, but the tactical level, or skill level, rather than the true averaging of customer centre. Therefore, a good consultant must first shift from the concept,
Lacoste Camden Trainers, to be truly customer-centric, that is, at the strategic level to attain customer-centric, then causativeable use of management theory and method of consultation of these tactics or techniques.
What is a truly customer-center? Simply how to understand the customer, the customer how to nail problems, detect solutions to the customer how the customer is how to implement solutions. At the same time to fully understand the customer is not an abstract union, neither is it a person,
Lacoste Casual Trainers, where each customer is a characteristic human.
Based on this concept, here are the steps for a specific advisory information:
problem-centered counseling: 1 , research -> 2, find the problem -> propose a solution -> solution
implementing customer-centric consulting steps: understanding the customer -> Advanced Client -> Client Practice -> customer to complete
following terse description of process consulting, case in point a customer-centric consulting four-step phase
customers know:
; This namely the starting of the starting stages of consultation, the converge of this phase namely to create a customer a elementary understanding of process management, open-all overvestment starts quickly behind the investigation ought no, at this period consultants through training and additional usages to let customers understand what namely the process , what is the process, the process is how to do, what the difficulties. Consultant by this stage the customer to peruse documents narrated to the process inquiry. At the end of this phase, consultants, etc. to comprehend the customer through the test understanding of the situation.
clients improve phase:
this stage the focus is to beyond boost customer awareness, even if the customer understand the present problems in the management process, the impact of the problem, and whether the problem-solving worth. At this time, the consultant can be 1 on 1 interviews with customers, then interviews, to extract the customer's present processes, the main problems and issues and organize seminars for the important.
customer train stage:
the focus of this phase, and customers to develop solutions because customers in the process of combing this phase of education methods and paint process the use of tools and guidance to customers in process of arranging out and write, and make recommendations as improvement. This stage can be imported post-trial sprint.
customer to complete stage:
this stage and clients to amplify processes to implement treatment systems, the prim process switching.
according to customer-centered four-step consultation to improve the client's internal staff at all levels of initiative and participation. Help clients identify problems, and strengthen customer at all levels of seriousness of the problem and the awareness of the benefits to solve the problem, and assist customers take the initiative to explore solutions to the problem; consultants and clients easy to approach a accordance for the solution of the ahead lay a good foundation.
[ Reserved ] how apt be a nice coach , and advice
Linear Mode
